K2 System offer professional 3CX support remote or onsite for the customer on 100 Km around Montreal area.
Prepaid 20 hours package it is deliver using our ticketing system , via phone, email or remote access. The plan it is valid 1 year and can be used for new installation, upgrade, migration from other IP phone system or analog system, troubleshoot IP phones, gateways and adapters, network configuration, training.
Support time is billed in 15 min segment, For onsite support will add 30 minutes on Montreal area or 1 hour outside Montreal area ( 100 Km radius )
All K2 3CX support plan require 3CX maintenance agreement.We can renew or bring your 3CX maintenance agreement up to date. 3CX maintenance agreements provide access to the latest 3CX phone system software and access to engineering support through your support partner. 3CX through their maintenance agreement do not cover time based costs for support.